Refunds & cancellations
Cancel whenever you like.
No lock-in and no phone calls. Here's exactly how cancelling and refunds work, in plain English.
Last updated 18 July 2026
The short version
- Cancel a subscription any time from your account — you keep access until the end of the period you've paid for.
- Changed your mind about an annual plan? Tell us within 30 days for a refund, less the month you've used.
- Student credits never expire, and an unused pack can be refunded within 14 days.
- If a paper doesn't come out right, tell us — we'd rather fix it or credit you than argue about it.
Teacher subscriptions
Teacher plans renew either monthly or annually. You can cancel at any time from your account, or by emailing us.
Monthly plans
- Cancel whenever you want — there's no notice period.
- You keep full access until the end of the month you've already paid for.
- Cancelling stops the next charge. It doesn't refund the month you're currently in.
Annual plans
- Cancel within 30 days of paying and we'll refund you, minus one month at the normal monthly rate for the time you had access.
- After 30 days the annual payment isn't refundable, and your plan simply runs to the end of the year you've paid for.
- We'll email you a reminder a few days before that 30-day window closes, so the date doesn't slip past you.
- You can still cancel after 30 days — it just means the plan won't renew.
If a renewal payment fails
Cards expire and banks decline things. If a renewal doesn't go through:
- We email you straight away to let you know.
- You keep full access for 4 days while you sort it out. We don't quietly retry the charge.
- Update your card through Paystack during that window, or cancel if you'd rather stop. We never store or re-submit your card details ourselves.
- If nothing changes after 4 days, the account moves to the free tier. Every paper you've saved stays exactly where it is.
Student credit packs
Credit packs are a once-off purchase, not a subscription. Nothing recurring, nothing to cancel.
- Credits never expire — use them this term or next year.
- An unused pack can be refunded within 14 days of buying it, as long as you haven't spent any of its credits.
- Once you've used a credit from a pack, that pack can't be refunded — the tests have been delivered.
- Free monthly tests aren't worth anything in cash and can't be refunded.
How to cancel or ask for a refund
To cancel, open your account and use the cancel option on your plan. To ask for a refund that falls under this policy, email us from your account email address with a line about what happened. We aim to reply within two working days.
If something goes wrong, talk to us first. Most problems — a paper that came out wrong, a generation that didn't finish — we can fix on the spot by re-generating it or crediting the attempt back to you. Where a refund is due under this policy, it goes back to the card you paid with, through Paystack. We don't hold your money: Paystack processes every payment and every refund.
Contact: support@markmaker.co.za
Mark Maker · sole proprietor: Gabriel Katz · Johannesburg, South Africa
Mark Maker · sole proprietor: Gabriel Katz · Johannesburg, South Africa